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Archive for June, 2009

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

Nervous about an interview? Interviewing strategies….

In addition to interview strategies, there are also some interview rules to follow. Keep in mind, every employer interviews differently. Each hiring individual either follows strict or informal hiring guidelines. You may receive an interview with a “tough as nails” hiring manager or you may be interviewed by a soothing, soft-spoken assistant who utilizes no structured interview questions at all. No matter which one you receive, be prepared for the worse. Below you will find a list of interview tips which will help guide you through both types of interviews.

1) Be confident, but not arrogant. A common mistake people make is attempting to make themselves sound like superwoman or superman. A company wants to know you can help them but not by taking them to the “Arrogance Super Bowl.”

2) Answer positively. From time to time, an interviewer will touch on a sensitive portion of your past, i.e., reasons for leaving, short-term employment, or lack of skills. These are the times when you should say to yourself, “turn a frown, upside down.” Try answers like these:

Reason for leaving: “I felt I needed to take my career into a more     positive direction,  which is why I am here with you today.”

Short-term employment: “Shortly after I began, I discovered that position was not going to challenge my abilities or allow the room to grow I require.”

Lack of skills: “I am sure that at first glance it appears I do not have the necessary skills to fill the position, however, I am can assure you I have the drive to conquer any challenges you set forth. I can definitely handle this position.”

3) Laugh a little. The interview will go more smoothly if you are relaxed and comfortable. Caution: Don’t become too relaxed; a lax conversation can bring forth certain conversation topics that you aren’t prepared to talk about.

4) Don’t be afraid to answer a question with a question if you do not understand the question. Get it? For example, ask questions so that you may better answer the interviewer, i.e., “What area of the business are you referring to?” or “Can you elaborate further?” I am sure I speak for most interviewers when I say, “I would rather you ask a question to get further details than answer the wrong question.”

5) If you are relaxed, be cautious. A relaxed person tends to “rattle” off more information than necessary. Scenario: You are relaxed, drinking the coffee they offered you, and you just completed the story about the funny thing your daughter did that morning before you left. You feel this person is your friend and there isn’t anything you can’t tell them, right? But, just as you think you have landed the job, the interviewer asks why you intend to leave your current position. At first you may laugh, with the hopes you can compose yourself before you answer, but with no avail. The dirt starts pouring out like a gossip session and BAM. You just committed a big interview NO, NO. Beware of the nice interviewer.


By Teena Rose, Résumé to Referral

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

How to Negotiate the Perfect Salary

A company is interested in hiring you for a new opening in the company. You feel as if you are in high demand because you are in a skilled-labor or professional position that requires skills that you possess. If you are considering any new position and you currently are already employed, you should be seeking higher wages, a better working atmosphere, and an overall improvement in your career.

Not asking about your wages up front is a mistake. During most every interview the employer is going to ask you that one question, which is: ”What wages are you asking for if you were to come to work for us?” While this can be a difficult question to answer point-blank when you don’t know the current rate of pay in the company, you can come prepared for the question and negotiate a higher rate of pay.

Never act surprised when that big question is asked

Come to your interview prepared! Make a list of questions that are always asked during interviews, such as: Are you new to the area? Do you have a degree in this industry? What did you like best about your last job? What did you like least about your last job? Can you name three strengths you have, and that would apply to this position? What are your weaknesses?

Being prepared is going to help you get through the interview; then as it comes time to negotiate your salary you are better prepared, not only with good conversation, but also in selling yourself to this company, which is essentially what you are doing! You want to start out with a base-level salary, but you are expecting a review of your performance in 60 days, or 6 months. In stating you are asking for a base salary and then expect a raise as you show you can perform and be beneficial for the company, you will show the potential employer you are confident in what you do and in how you complete your job.

Along with asking for a higher salary right from the start, you can also have a conversation with the employer that you are prepared to accept a set dollar amount per week, but you also would require additional benefits. Many times, the benefits are going to be easier for the company to provide, but even with a base salary, overall you are getting paid a higher rate. Examples of benefits include a laptop computer so you can work from anywhere, a cellular phone, a gas card for traveling, and perhaps an expense account for dining with customers or dealing with marketing needs.

You may be permitted a clothing allowance, a tool allowance, or perhaps you could start out with two weeks of vacation per year instead of one. But you need to remember that the perfect salary is going to be one that you are happy with and one with which you feel you can support yourself and / or your family. You don’t want to give up too much of your salary to get the benefits that will not be cash in your pocket.

Preparing your answers up front before the questions about salary are asked during your interview will show you are confident in your abilities, and that you know what you are worth. Never be afraid to ask for another $25.00 or more per week, when you know what the salaries are in the industry you are working, and you have the experience to back up the negotiations for additional salary! If the employer states that your price is a little out of their range, remind the employer they are going to save money by hiring you because you are trained, you are bringing years or months of experience, and you have ideas for the position that will boost your overall levels of input and productivity that will benefit the company almost immediately. Never be afraid to state what you know, and what you can do for the company.

Negotiate with the employer before the first day of employment

It is important that if wages were not discussed during your interview, that you make an appointment and discuss your salary before you start working anywhere for anyone. While you may have a set wage in your mind and what you know you should be paid, the employer may have a scale, stating you are paid X dollars per week, and raises are given yearly. If you are not sure what your salary will be, then nine times out of ten you are not going to get the wages you expected.

Negotiate with confidence

When you are negotiating your wages, you need to be confident in your answers, and in what you are asking. If the question never comes up during the interview, then you need to initiate the topic. Look the employer in the eye, showing you are not afraid of any topic, any time. Ask what the salary is. If the answer is not high enough for you, add additional questions.

Looking the person in the eye, with a strong voice, ask what the benefits are, and when reviews for raises are considered. If you are not happy with the answer, make a statement along the lines of: “I was expecting the position to pay $X.” If you are not satisfied with the beginning salary, set expectations about when you expect reviews, or find out what the company has in their policy for reviews and raises in compensation.

Things you can do if you find the employer is not going to budge on the salary being offered

  • State that you will have to think about it, and then don’t call the employer for a week. If you are not calling the employer and they need to fill this position right away, there is a chance they will call you and offer you a higher wage.
  • You can ask for additional benefits, such as the gas card, expense account, cellular phone, or extended vacation time.
  • Your compensation also includes a combination of sick time, personal time, and medical benefits. If you are not able to get the higher salary you want or need, inquire about the company paying full medical benefits, more sick time, more personal days, and similar types of benefits. These are benefits that hourly employees may not be offered but ones that you can negotiate into your salary package.

If you are interviewing at more than one location, for more than one job, don’t be afraid to bring up the fact that another company is interested in you and is, in fact, offering you a much more competitive salary (if it is true, of course). This will reveal to the employer that you are valuable and perhaps they should rethink the salary offer they put on the table.



Linda Matias is a nationally certified resume writer, interview, job and career transition coach.

She is a contributing writer to over 15 career-related books.

Visit www.job-interview-advice.net for free resources, articles, and advice on how to answer top interview questions, write a compelling resume, embark on a successful job search and find a satisfying career.

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

How Do I Respond To “Why I Left My Job?”

Introduction

Generally, in today’s market there have been many peaks and valleys in the unemployment world. The following reasons are some of the events as to why one is unemployed.Challenging Events to Explain in a Job Interview:

-Mergers & Acquisitions

-Right-Sizing (Down-Sizing)

-Cost-Containment

-Elimination of Position

-Poor Performance

Other Factors and Explainable Events:

-Career Change

-Desire to Seek a Better Working Environment

-Family Demands

-Illness Amongst a Family Member

-To Seek Formal Education

Given any one of the above events except for job performance, it is easy to explain to a prospective employer that this situation has occurred. However, in the event anyone of the first items termed as Challenging Events to Explain in a Job Interview, should happen, the following tips and suggestions will prepare you to respond to such questions:

Mergers & Acquisitions

-This is an event that has been very common in the past several years. Be prepared to respond to industry trends. Recite the number of companies that have merged in the recent past and the number of employees that have been adversely affected. Much of this information is common knowledge accessible on the Internet, or from a library and can demonstrate that you were caught up in a natural event.

Right-Sizing/Down-Sizing

- Many companies have looked at their organizational structures and have adjusted reporting relationships, amended the workflow and have reengineered processes to enhance effectiveness. Often those that lose their jobs may be those that have skills weighted in areas in which companies no longer wish to engage. Or, there are too many employees with similar skills, which initiates a selection process to keep those they value, but who may not necessarily be better performers. Be prepared to respond to why you were not selected as a “keeper.”

Cost-Containment

- Many companies have engaged in cost cutting approaches that may benefit an organization, however, it has also been proven that cost cutting can be too deep and too swift. Be prepared to once again review the strategy of the organization and to site where in similar industries, this approach has worked or not worked. Again research is needed before responding to such questions.

Elimination of Your Position

- Companies frequently review products and new market segments, before they redirect their focus, eliminate workforces and hire new ones for the new venture, versus training existing staff. Often decisions are made to keep existing teams intact, honor seniority, or, your company may no longer be committed to areas in which you have strengths. These are all honest and valid reasons for you having been selected to leave the organization.

Job Performance

-Provided you were not terminated for business conduct, or the defiance of business policy/procedure, although a bit tricky, this is an explainable event, as well. You need to carefully review and consider to what extent this needs to be explained. Consider that one’s job performance has many phases of assessment and sometimes “underachievement” can be explained as relative to finding your present position unchallenging, thus motivating your desire to change your profession for a more challenging opportunity. Remember though, that whatever rationale you provide, can be verified via a reference check.

Other Factors-Explainable Events:

Career Change – Six out of ten unemployed people say they are willing to switch to a new line of work to find a job. Whether you were happy in what you did, now is the time to make sure that since you have left your former position, that you find one that is fulfilling.

Below is a small representation of information that is available in various sources; if you are interested in knowing similar information, please email us and we will provide you with the source.

Note that most Americans switch careers three times in a lifetime. For example, in certain careers note the average number of years spent in that career:

  • Accountant & Auditor- 8
  • Civil Engineers-13
  • Computer Programmers-5
  • Hairdressers- 9
  • Lawyers-10
  • Sales Representatives- 9
  • Waiters & Waitresses- 4

Desire to Seek a Better Working Environment

- Since you have been in the working world for some time, consider the following questions as reasons that further support why you have left your job and are looking for a new position:Sit back and consider if you had to do it all over again what job would you want to do? Be practical. Wishing to be something that requires years of training is unlikely if you need a position right away, but you must prepare yourself to respond as to why you see an opportunity to now move into a new position that is a side step from what you have historically done. So list your favorite career choices and narrow your choices down.

Formulate your responses as if speaking to your prospective employer:

  • Will you enjoy the work?
  • Will the work now be less frustrating than your previous position?
  • What was the nature of the organization that you worked in and to what extent are you looking for an improved working environment, one that values cultural diversity and is less political and bureaucratic?
  • Will you be able to afford your present lifestyle with the pay that you expect to receive?
  • What is the likelihood for professional and personal growth, is it better than what had existed before?
  • What is the likelihood of another layoff, job elimination etc. ?

Family Demand

-Demographics of a family is the reason for employees to change their jobs. In many respects if an employer does not provide childcare facilities, flexible hours, four day work weeks, shift work etc., then, you may have chosen to look for a job that is more accommodating to improve your quality of life.

Illness in Yourself or an Ailing Family Member

- With aging parents and a more friendly approach taken by companies and the Federal Government to permit employees to take time off for ailing family members under the Family Leave Act, this needs very little rationalization, but be prepared to deliver a precise account of the circumstances. Additionally make sure to point out that the matter is under control, thereby resulting in your ability to return back to work.

To Seek Formal Education

- This excuse is a very rationale approach to why you have left your position, particularly if the firm you left did not provide you with a flexible alternative to seek formal education, nor were they willing to subsidize the program.

If there are any other reasons that you left your job and wish to get our thoughts on how to respond to the question, please email us and we will try to assist you in formulating a response

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

Be Ready to Answer the Top 10 Job Interview Questions

GREAT INTERVIEWS GET THE JOB

It can be easy to convince ourselves that the job interview doesn’t matter so much, as long as our resume is outstanding, our dress is impeccably professional, and that we are nice people. After all, nice people do win in the end, don’t they? Unfortunately, this couldn’t be further from the truth. Even though the resume, attire, and likeability factor all play a part in an employer’s decision to hire someone, the answers that you provide to the questions during the interview will demonstrate what the employer is most interested in: your confidence, skills, and knowledge of the job.

THE TOP 10 INTERVIEW QUESTIONS

Your best weapon to mastering the job interview is to practice, practice, practice your answers to the most commonly asked questions by employers. The most certain way to sabotage your chances to win over a potential employer is to try and wing the interview. Your answers can appear aimless and without direction, making you look unprepared or worse, unqualified.

Don’t risk the future of your career by flying by the seat of your pants. Prepare yourself by developing answers to the most commonly asked questions:

1. Tell Me a Little Something About Yourself.

This is probably one of the most dreaded questions of all time. We quiver and sweat in our seats wondering what the employer really wants to know. Hey, relax! For starters, this is a great opportunity for you to sell yourself to the employer. Talk about your key accomplishments and strengths and how these factors will benefit the employer in the desired position. Write down ahead of time what you plan to say; perfect it; then practice it every chance you get.

2. Why Do You Want to Leave Your Current Job?

This question is basically a wolf in sheep’s clothing. It appears harmless enough, but it can damage your potential in a heartbeat if you’re not careful. By all means, keep your answers to this question as positive as possible. Above all, do not dwell on how much you hate your current boss! The interviewer wants to hire a team player to the position, not a negative and vindictive hater.

3. Are You Still Employed and If Not, Why Not?

If you are, great, but if you aren’t, you can still use your answer to this question to shine a light on your positive features. For example, if you were laid off or terminated, focus less on the actual termination and more on what you learned from the whole process. You’ll look mature and wise in the employer’s eyes!

4. Do You Have Any Budgeting Experience?

If you haven’t, be honest; but you can answer in a way that shows that you have had some exposure to adhering to a budget—on a project, for example. If you do have budgeting experience, discuss your fiscal responsibility.

5. Have You Ever Managed Anyone?

This question is most important to those who are seeking a supervisory type of position. If you have managerial experience, elaborate on how many people you have supervised and what their positions were in the spectrum of the organizational chart. However, if you haven’t had direct managerial practice, talk up how much you were a part of the decision process of a team project, or how you organized volunteers for a fundraiser.

6. What Are Your Strengths as an Employee?

To adequately answer this question, you need to be aware of the strengths you possess in the following areas: personality, experience, and skills. Once that information is known, match your strengths to the requirements of the position for which you are interviewing.

7. What Are Your Weaknesses?

Obviously, no one likes to admit that they have any weaknesses, especially in front of a potential employer. So what do you do? You can provide ONE trait about yourself that is the least important to the position. Refrain from canned responses such as you are a perfectionist or a workaholic.

8. Discuss How You Make Important Decisions.

If you are interviewing for a supervisory role, you definitely want to come across as someone who is able to ask for input from others, yet is comfortable making the final decisions. Also, consider the type of position and company. For example, is it a budgetary role at a financial institution? In that case, you probably will want to emphasize that you exercise great care and caution when making big decisions.

9. Where Do You Want to Be Five Years From Now?

Suffice it to say, do not answer this question with, “Retired.” Keep your answers positive and simple, with just a tinge of ambition. Think along the lines of a “motivated” versus “rat race” mentality.

10. What Have Been the Biggest Accomplishments of Your Career so Far?

Focus on accomplishments that directly relate to the open position. Discuss the challenge you were presented with, your actions, and the end result. Did you streamline processes? Devise a way to increase customer satisfaction? Were you recognized by management for your efforts? The way you answer this question will distinguish you from other applicants since your answer will require you to go beyond the basic job responsibilities.

A FINAL NOTE

As you can see, the interview is more than just showing up on time in the right clothes. It is your best and only opportunity to convince an employer that he or she should hire you. If you were selected for an interview, consider yourself lucky because you are halfway to the finish line. Make sure you are prepared with relevant and well-thought-out answers to bring in a home run interview.



Linda Matias is certified in all three areas of the job search—Certified Interview Coach ™ (CIC), Job & Career Transition Coach (JCTC), and Nationally Certified Resume She assists candidates in their career transition, whether it be a complete career makeover, interview preparation, or resume assistance. Linda Matias can be reached at linda@careerstrides.com or visit her website www.careerstrides.com for additional career advice and to view resume samples.

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

Are You Manageable?

Knowing the technical aspects of your job isn’t enough to convince an interviewer you are the best person for the job. Interviewers evaluate your candidacy in a broader sense. They assess who you are as a person and whether you are manageable—that is, whether you have the traits that make you an easygoing and effective team member.

To make this determination, interviewers ask questions geared to your manageability.

Below are a few questions that may be asked of you during an interview, along with a sample response for each.

Q. Give me a recent example of when you needed the assistance of your manager.

The interviewer wants to know if you handle issues that arise on your own and whether you exhaust every alternative before informing your manager of a potential problem. Most managers look for employees who manage problems on their own or at the very least, brainstorm possible solutions before bringing the problem to the manager’s attention. To prepare for this type of question, take note of your problem-solving skills and mention the steps you take when resolving issues.

Sample Response: “Since I have comprehensive experience in this industry, it is rare that I approach my supervisor to solve a problem for me. I usually draw upon past experiences to determine the best course of action. This method works 99% of the time. If I’m presented with a scenario I’ve never encountered, I come up with several options and present each to my manager. Together, we discuss the pros and cons of all the possible scenarios and come up with a workable solution.”

Q. How would your current/previous employer describe your work ethic?

An excellent way to gauge your manageability is by gaining insight on how others perceive your performance. When answering this question keep your response focused on the good qualities your manager sees in you.

Sample Response: “My performance reviews always have been outstanding. In my most recent evaluation, my manager indicated that my dependability and loyalty as an employee is evident by the fact that I always show up to work on time, and when needed, make myself available for overtime, making me an asset to the department.”

Q. What kind of manager do you find most difficult to work for?

Instead of providing a laundry list of qualities you dislike in a manager, focus your response on the management style that brings out the best in you.

Sample Response: “Since I am a self-starter, I work best in a situation where the supervisor provides instructions and then allows me to carry them out. I’m not one that needs to be micro-managed. In fact, my previous managers can attest that I always go above and beyond what is expected and can be depended upon to keep my commitments.”

The way you answer interview questions will be the determining factor on whether or not you are extended a job offer. Be prepared to answer interview questions that focus on your ability to be managed.



About the Author – Linda Matias is certified in all three areas of the job search—Certified Interview Coach ™ (CIC), Job & Career Transition Coach (JCTC), and Nationally Certified Resume Writer (NCRW. She is also the author of the book, How to Say It: Job Interviews (Prentice Hall Press). You can contact Linda Matias at linda@careerstrides.com or visit her website www.careerstrides.com

Most job seekers wait to polish up their interview skills until they are looking for a new position. Important interview opportunities, however, can present themselves at any time in your own Company.

Those who continually grow in their careers are always prepared for these situations. Their interview skills are sharp at all times. To know if your skills are sharp enough to handle a surprise interview, see if you can answer the following four questions:

1. Can you concisely state your value to the Company in 60 seconds or less?

A value proposition is meant to intrigue your listener with a quick overview of your skills, expertise, and industry know-how. If you can offer a precise summary of why you are the perfect candidate for that job, you are more likely to get to the second or third interview. A concise value proposition can make a critical difference in winning you a new position.

2. Do you know your top five accomplishments, and can you communicate their impact to your employer’s bottom-line initiatives?

A list of your top accomplishments will allow a potential employer to imagine what you can do for him or her. Accomplishments give employers a way to associate your skills with their needs-and a reason to remember you. Be prepared to list your top skills and show how they can help meet corporate needs.

3. Are you prepared to answer your own toughest interview questions, or do you hope they just won’t come up?

Don’t leave yourself vulnerable to questions like “If you’re doing so well in your job, why do you want to leave?” If you stutter and squirm; you’ll lose their confidence and destroy a chance to get the promotion. Think about the questions that will be your biggest pitfalls-and be prepared to answer them.

4. Do you know how to find out your interviewer’s motivations to understand how best to answer their questions?

This is a very important question. Without knowing your interviewer’s motivations, how will you know if your answers hit the mark of what he or she is looking for in a perfect candidate?

To determine what skills/expertise the employer is seeking for the position, you should be able to assess the areas in which that particular job can be improved, (efficiency, customer service, accuracy, etc.). Once you have those answers in hand, you can target your interview answers accordingly.


Deborah Walker, CCMC is a Resume Writer & Career Coach. To see resume samples and read more job-search tips visit: www.AlphaAdvantage.com
Or email her at: Deb@AlphaAdvantage.com

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

Improving Your Listening Skills

Introduction

Effective listening can make you more efficient and more productive. People who improve their listening skills are worth more to their companies. And they enhance their chances of advancing in their careers.

In fact, listening is so important that Lee Iacocca, the former chief executive officer of the Chrysler corporation, once said that it can make “the difference between a mediocre company and a great company.”

Unfortunately, most people are only 25 percent effective as listeners.

Yet, they can improve their listening skills by following a number of simple techniques. And when they do, they will become more valued employees – and more effective human beings.

The following tips and suggestions can help you become a better listener.

The Benefits of Listening

Want to increase your self-confidence? Handle conflicts better? Solve more problems? Relieve stress and tension?

According to Madelyn Burley-Allen, author of Listening: The Forgotten Skill, these are just some of the benefits she received after improving her listening skills.

Some other benefits of listening:

  • People will respect and like you more because you have shown that you care about them and what they have to say.
  • You’ll be better informed, because when you actively listen, you learn more.
  • You’ll be better able to get things done, because you’ll understand how to motivate people when you pay attention to what they’re really saying – and thinking.
  • People will listen to what you’re saying, because they realize that you have made them feel important – and they will want to please you.

Things You Should Know

  • Many people – especially managers – spend 42-45 percent of their listening time, 30-31 percent talking, 15-16 percent reading and 0-11 percent writing. Yet our schooling has failed to prepare us to be good listeners.
  • Hearing and listening are not the same things. Hearing is a physical process that takes place naturally. Listening is a mental process that requires effort. You have to muster a willingness to concentrate, to interpret, to evaluate and to react to what you hear. Yes, it works. And it’s well worth the effort.

What Poor Listeners Do

Poor listeners are inattentive and their minds often wander. They tend to interrupt speakers and finish thoughts and sentences for them. Too often poor listeners change the subject of a conversation or jump to improper conclusions.Attentive listeners, however, often question speakers to clarify points. They don’t rush or interrupt people speaking.

What Good Listeners Do

  • Look at the person who’s speaking.
  • Question the speaker to clarify what’s being said.
  • Repeat some of the things the speaker says.
  • Pay close attention to what the speaker is saying.
  • Don’t interrupt the speaker.
  • Don’t change the subject until the speaker has finished his or her thoughts.

Why We Listen Poorly

Here are some reasons why we listen poorly:
  • We get bored. When we lack interest in a subject or in the way it’s presented, we fail to listen.
  • We refuse to put forth the energy to really concentrate. Concentration requires effort and we prefer not to exert ourselves to that extent.
  • We take our mind off the message and place it on the speaker. We focus our attention on how the speaker is dressed or what mannerisms he or she exhibits.
  • We become impatient with the speaker and want him or her to get to the point.
  • We fail to wait long enough to find out if a subject has any benefit for us. We conclude too early that it doesn’t – and we stop paying attention.
  • We are tired and can’t put forth the energy to listen attentively.

How to Listen Better

Studies conducted at the former Sperry Corporation uncovered these keys to good listening:
  • Listen for ideas, not just for facts. When you listen only for facts, you may not grasp the ideas or themes of the speaker. Here are some questions you might ask yourself when listening:
    • Why am I being told this information?
    • What does it lead to?
    • If that’s true, what does it prove?
  • Judge what the speaker says, not how it is said. Don’t let the speaker’s delivery get in the way of your understanding the message. Ignore any peculiar mannerisms or speaking problems the speaker may exhibit.
  • Be optimistic when you listen. Try to find something of interest in the subject no matter how dry it may seem at first. Open your mind and try to find out what attracted the speaker to the subject.
  • Don’t jump to conclusions. Don’t listen to the beginning of a sentence and try to fill in the rest. Wait and keep listening. Clear your head of your own ideas and listen to those of the speaker.
  • Be a flexible listener when you’re taking notes. Determine as soon as possible how the speaker puts forth his or her ideas, and gear your note-taking style to the speaker’s style. Example: Ask yourself, “Is the speaker concise or does he or she take a while to make a point?”
  • Concentrate. Remain relaxed but attentive. But don’t become tense, or you’ll make any distractions more pronounced. Your best bet: Try to remove as many distractions as possible. One way: When going to a meeting, get there early and sit up front where there will be fewer distractions.
  • Remember that you can think at least four times as fast as someone can talk. This means that your thoughts will race ahead of the speaker’s words – and you can become so detached that you’ll have a hard time catching up with what was said. To stay on track, try to summarize what was said, or interpret the speaker’s ideas, or evaluate the speaker’s logic. You’ll have time to do these things because your thoughts move so swiftly.
  • Work at listening. try to listen alertly and enthusiastically. Strive to “be alive.” How: Respond to the speaker by giving feedback. examples: Come up with an appropriate comment, smile if appropriate, summarize what the speaker has just said.
  • Keep your mind open – and restrain your emotions. Don’t be distracted by strong words that offend you. Train yourself to note the presence of emotional words – but to let them pass without an emotional reaction on your part. Work on interpreting and evaluating what the speaker is saying.
  • Practice mental exercises. Use every opportunity to sharpen your listening skills. Work on your attitude. And practice, practice, practice.

A Few More Tips

Try these two valuable tips, which will help you develop rapport with the speaker. They were suggested by Joseph De Veto in The Interpersonal Communication Book (Harper & Row).
  • Accept the speaker’s feelings. Show that you have empathy for the person and his or her problems. For example, you might offer a comment, such as “You must have felt terrible when he corrected you in front of others.” This will help you become a partner in the communication transaction.
  • Ask questions to let the speaker know you are paying attention to him or her. People realize you’re listening to them when you ask a question, wait for an answer, and follow up with a related question.

AIM to Listen

Try this simple formula, from The Secretary magazine, that will help you remember three vital listening concepts. It’s called AIM.
  • A – Attention. Don’t fake paying attention. If the person is important enough to listen to, then try to resist distractions.
  • I – Interest. Try to maintain interest even if you don’t think the topic or person is interesting. Tell yourself that the content might prove useful to you someday.
  • M – Motivation. Try to motivate yourself by going over all the reasons you should pay attention. Be sure to list motives that offer you the greatest benefits.

Reprinted with permission from Communication Briefings (Briefings)

Posted by casinocareers On June - 9 - 2009ADD COMMENTS

Common Communication Mistakes

Introduction

The following is a list of common communication mistakes people make. By avoiding them, you will communicate more effectively.

Mistake #1: Failing to listen well.

Most people are poor listeners. Consider this question: Are you doing more than half the talking when you’re in conference with others? If so, you’re probably doing more talking than listening and could use some listening training. To improve your listening skills, try these tips:
  • Paraphrase what a speaker said to you to be sure that you understand each other.
  • Become an active listener. Concentrate on what the speaker says and try to summarize his or her main points.
  • Don’t be thrown off course by semantically loaded words that affect you emotionally. Continue listening even when you want to start arguing.

Mistake #2: Failing to use the “you approach.”

People are interested in what’s in it for them – not what you or your organization desires. A “you approach” communicates to the recipient that you care about his or her needs. It sets a positive tone and predisposes the reader to react favorably toward what you have to say.Some suggestions:
  • Communicate with others as people – not simply as representatives of a firm or organization.
  • Try sincerely to see things from the other person’s point of view.
  • Avoid talking about yourself and what you want or what you’ve done. Use the word “you” more than “I.”
  • When writing, avoid sentences such as: “We are certain that this approach is the best way …” Instead, write: “You will find that this approach will help you …”Try this formula to determine whether your writing reflects a “you approach.” It’s called the Empathy Index.Count all the second-person references (you, your, yours) and subtract from that number the number of first-person references (I, we, me, mine, etc.). The result is your Empathy Index. The higher its positive number, the more likely your communication radiates a “you attitude.” A negative number signals a need for revision.

Mistake #3: Sending the wrong non-verbal signals.

Experts claim that 65 percent of a message is conveyed non-verbally in face-to-face communication. Yet many people remain unaware of the kinds of non-verbal signals they emitTo communicate effectively, you’ve got to send the right kinds of signals and be able to read the signals others are sending to you.

Some suggestions:

  • Become sensitive to non-verbal messages. Look for such things as body position and movement, gestures, facial expressions, eye contact, silence, use of space and time, etc.
  • Avoid sending mismatched signals. For example, don’t peer over your glasses at someone whose confidence you’re trying to gain. That signal indicates skepticism or suspiciousness.
  • Watch for mismatched body language when observing others. Example: One person has to open arms and leans forward. The other has crossed arms and leans away. The two may not get together on ideas.

Mistake #4: Failing to write to be understood.

Many people write to impress – not to express. They use long, pompous words in the mistaken belief that these words add dignity and strength to their messages.Others obscure their messages because they don’t want to take the responsibility for their words or don’t want to reveal how little they know.

Good communicators write to be understood. They:

  • Use short words that communicate clearly and concretely.
  • Present no more than two ideas per sentence — and keep their sentences short.
  • Use strong verbs and avoid the passive voice when possible.

Mistake #5: Lacking knowledge of audiences.

Communicators must relate their messages to the specific characteristics, needs and interests of their audiences. They should know such things as educational levels and occupations; beliefs and attitudes; group loyalties and norms; whether the audience is friendly, hostile or indifferent.Never send a message unless it’s tailored to fit the audience. Ask yourself the following questions before attempting to communicate:
  • How much does my audience know?
  • What might people in the audience want to know?
  • What should they know?
  • How will they benefit from my message? In other words, what’s in it for them?
  • How can I present my message to them in an interesting way?

Mistake #6: Not realizing that communication is a two-way process

Many people think that communication is finished when information is imparted. They fail to consider that communication involves getting feedback and evaluating it.Some suggestions:
  • Become sensitive to people. Make it a point to watch for any sign that indicates a change in mood or a lessening of interest.
  • Ask questions. And listen carefully to the answers.
  • Consider other feedback devices, such as surveys and focus panels.

Mistake #7: Making obvious grammar and usage errors.

People who appear to have the potential to get ahead sometimes fall short because they failed to learn the rudiments of grammar and usage. Here are four common language errors:
  • Using a pronoun that doesn’t agree with the word it relates to. Example: “Everyone in the room gave their opinion.” Make it, “his or her opinion.”
  • Failing to make a subject agree with a verb. Example: “The repetition of the exercises help us gain confidence.” Make it, “helps us gain confidence.”
  • Failing to use the objective case correctly. Example: “between you and I…” make it, “ between you and me…”
  • Using redundancies, such as “revert back,” “irregardless,” and “drop down.” “Revert,” “regardless,” and “drop” are sufficient.

Mistake #8: Failing to observe common courtesies

How others view you has a lot to do with how your messages are received. If you come across as impersonal or rude, your ability to communicate with people will suffer.If you’re respectful of others and treat them courteously, you’ll communicate to them that they’re important – and they’ll enjoy being in your company and listening to what you have to say.

Try these suggestions:

  • Take a genuine interest in others and really care about their feelings.
  • Treat all co-workers the way you would like them to treat you.
  • Get in the habit of using words such as “please” and “thank you.”
  • Praise people when you sincerely believe they deserve it. A short note is often all it takes.

Reprinted with permission from Communication Briefings (http://www.briefings.com)